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The Complaint Shop |
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Servisair |
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Executive Airport Lounges Most Airports |
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Complainant: |
dh@speckner.co.uk |
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Date |
8th December 2002 |
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Complaint: |
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On
the 4th September 2002 we missed our departure to
Alicante due to a horrendous accident on the M6 which blocked both lanes
of the motorway and trapped us for over 5 hours. When we realised that we
would miss the departure I phoned Direct Holidays and they arranged for
an alternative departure from the East
Midlands
Airport
instead of
Manchester
on the following day at an additional cost of £60.00 each.
I had prepaid the executive lounge at
Manchester Airport and upon my return from my holiday I contacted
Servisair, who operate the lounge, and explained the circumstances as to
why I had been unable to use the facilities and asked them if they would
consider a refund or a credit which I could use on another occasion.
They refunded the cost back to my credit card without even
deducting a handling charge and are highly recommended - use the above
link to book your lounge
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| Complaint Status | Closed |
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Unacceptable |
* |
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Efficiency : |
****** |
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Very poor |
** |
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Time of Reply: |
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Poor |
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Acceptable |
**** |
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Good |
***** |
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Excellent |
****** |
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Tour Operator |
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Travel Insurance |
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Airport Parking
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