| the complaint shop |
|
|
| TELL THE WORLD WHAT WENT WRONG AND HOPEFULLY THE WORLD WILL GET BETTER | ||
| PARK & GO AIRPORT PARKING |
COMPLAINT ENTERED BY D H SPECKNER 6TH DEC 2002 |
 |
 |
| On the 4th September 2002 we missed our departure to Alicante due to a horrendous accident on the M6 which blocked both lanes of the motorway and trapped us for over 5 hours. When we realised that we would miss the departure I phoned Direct Holidays and they arranged for an alternative departure from the East Midlands Airport instead of Manchester on the following day at an additional cost of £60.00 each. I also contacted Park & Go with whom I had pre booked and pre paid my parking at Manchester airport. They were very understanding and initially offered to change the arrangement at no extra charge to the East Midlands Airport. When I explained that I would no longer require any parking as my outbound flight would be from the East Midlands Airport, but my return flight would bring me back to Manchester they immediately offered to refund the parking charges, deducting a £5.00 cancellation fee, which I found to be acceptable and satisfactory. | A NOTE FROM THE EDITOR ISN'T IT REFRESHING TO SEE THAT THERE ARE COMPANIES WHO ARE UNDERSTANDING AND HELPFUL OUR THANKS TO PARK & GO FOR THEIR HELP |
 CCLICK LOGO TO GO TO THE PARK & GO WEBSITE |