ALWAYS HAPPY TO HELP

I just had a delivery from Coopers in Great Yarmouth dispatched to me via Parcel Force as per the enclosed details. 

Nobody was in when the parcel arrived and, consequently, you left me a card stating that the parcel had been taken to the Post Office in Dudley High Street from where it could be collected upon production of identification. 

The next day I went there, it is virtually impossible to park near the Post Office, left my car on double yellow lines and dashed in to collect the parcel.

I was faced with a queue of about 50 people with one open counter. Two Asian guys stood by the food counter and I asked them if they could assist me in collecting my parcel but they just shrugged their shoulders and told me I had to wait in that queue.

When someone came out and announced that they had been waiting in that queue for nearly an hour I left again rather than risk getting booked for parking on double yellow lines. 

Next day, later in the afternoon I went back again, this time there was no queue and produced my ID which showed my name and my picture to collect the parcel. This was refused as my ID did not show my address, even my passport does not show this, and when I questioned this they said that unless I can prove that I live at the address on the package they would not hand over the parcel. 

 Naturally I argued with them as to why an ID with my picture and my name should not be sufficient but they were adamant that I might have found this ID somewhere in the street. Just imagine the logic of this argument that I would walk the streets and find an ID which happens to show my name and my picture. Doesn’t this just show the intelligence and intellect of the people who run Post Offices these days.  

Needless to say that I had to go back home once again to find out an invoice addressed to me which, upon the third attempt was then accepted and the parcel ( with contents worth about £12.00 ) was finally handed over. 

The card you left did not say I had to provide prove of my address, it merely stated I had to provide Proof of Identification, you took the parcel to a  Post Office which has no parking facilities nearby and cannot cope with the number of customers  and clearly this  is not a suitable alternative place to ask your customer to collect their parcels from.  

To summarise this rather lengthy story I would like to say that there a FOUR Post Offices (all with easy access parking) nearer to me than the one in Dudley High Street and, consequently, if this is the service I can expect from Parcelforce I will have no other option but to state on all future orders that I cannot and will not accept another any deliveries by Parcelforce.