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			Last update 31/10/2007
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Complaint

Date

23/10/2003

Complaint

entered by

cliesstv@aol.com

Welltech

Hi/Fi System

Hello,

I fell foul of this Lidl ruling when I went back to Lidl to complain about the lack of an instruction leaflet for the birthday present purchased for me by my wife at Lidl's. This was for a Welltech 'stylish hi/fi system, with the vertical opening doors. She has lost the receipt anyway but things have been hectic just lately with hospital appointments for me as I am disabled with heart disease. The machine did not work at first so I took it back to the store for an EXCHANGE, not a refund and this was refused because of a lack of receipt. The repair cost £22.50 and I/we now have a brand new machine that we had to repair for it to work!

I was NOT looking for a refund just hand ours back and have a replacement. I do not think we are shopping there again.

We have contacted Lidl at their Head Office in London on behalf of Mrs. Stevens and we have asked them to reconsider the decision of their store manager and to contact Mr. Stevens directly. We have also asked them to keep us informed and let us know their decision.

Lidl have reacted more than promptly and have now told us that they have written to Mr. Stevens with an apology and that they have sent him a shopping voucher to the value of £30.00 for his inconvenience.

Thank you Lidl for your prompt action

Complaint Status: CLOSED	Overall Efficiency:	excellent ««««««
	Respond Time :	excellent ««««««
	Final Outcome :	excellent ««««««
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