Tell the World

what went wrong

and hopefully the

world gets better

Last update

17/10/2007

On the 14th June 2002 I paid two cheques into my current Cahoot account and sent both cheques as instructed to their address at the Abbey National in London.

Upon checking my account a few month later I noticed that neither had been credited to my account and I consequently sent a letter to the Abbey National on the 7th October 2002 enclosing details of the cheques asking them to check as to why these two amounts have not been credited.

I had no response and, therefore, sent another letter on the 5th December 2002 enclosing a copy of the previous letter and asking again to check what had happened to these cheques.

Again, I had no response and I sent an e-mail to Cahoot requesting their postal address. Their reply said to phone them, which I did, and after spending nearly 30 minutes on the phone they confirmed, what I had told them, that these cheques had not been credited to my account.

They told me to contact the issuer and request information if these cheques have actually been cashed and, if they had not, to stop payment and request a replacement cheque.

The issuers have now confirmed that the cheques have been cashed on the 24th June 2002 and I have again sent an e-mail to Cahoot requesting their postal address so that I can take up this matter in writing rather than dealing with it verbally and spend another 30 minutes on the phone.