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  Complaint Date
26th June 2009
BUYER
Richard Blackbourne
75 Ingram Road
Melksham
Wiltshire
SN12 7JH 
Complaint entered
by the
Redpumpernickel
 

 

 

 

A few weeks ago I sold 2 mtrs of replacement wire to a guy called Richard Blackbourne for the bargain price of £1.00 per meter.

I duly posted it off, together with detailed wiring instructions and I sent him an e-mail informing him that it had been posted.

 

A week later I had a message claiming that it had not been received. As it was posted over the Bank Holiday Weekend and as I was off to Whiteacres the same day I told the guy to wait a few more days and I would look into this matter as soon as I got back from my fishing trip.

 

When I got back I sent him an email asking him if it had been received and when he told me that it was still missing I sent another 2 mtrs to replace the missing item and I sent him yet another message informing him that I had sent out another delivery.

 

A week later he came back to me claiming that the wire had again not been received and he asked me for his money back.

 

I have been sending out parcels for years now, the Post Office lost a few, that not unusual, but to claim that two identical deliveries, sent out within the space of three weeks had both disappeared had never happened before.

 

Clearly there was something amiss here. If the guy was telling the truth and if he genuinely had not received them,  than there must be somebody at the Royal Mail who is intercepting the mail looking for valuables. (they would have had quite a shock to find a piece of wire).

 

This had now become a matter of principle. The value of the item was insignificant and irrelevant but I wrote a letter to the Royal Mail explaining the circumstances and I asked them to investigate this matter. To help them I enclosed a sample envelope as I had used to send the wire to Richard Blackbourne and in addition I  also told Richard Blackbourne that I would refund him with the TWO  Pound he had paid me as soon as the Post Office got back to me and I even sent him a copy of my letter to the Royal Mail for his information.

 

Imagine my surprise when I looked at my Ebay account and found that this rotten sod had left me with a NEGATIVE FEEDBACK saying

 

did not deliver he says item lost in post twice”

 

Believe me, I was fuming from my mouth. I gone out of my way to supply this guy and what do I get for my troubles, a negative feedback on ebay. What a THANK YOU.

 

I also began to think if his story was actually true. Can an item of post, sent to the same address, get lost twice within three weeks. I don’t know and I am having my serious doubts now and why did he suddenly want his money back?

 

If he was telling the truth than the Royal Mail got a thieving postman and if they don’t then he was not telling the truth.

 

I was fully prepared to refund him with the TWO POUND he had paid me, despite the fact that I had already spent more money in postage,  I value customer relations, but when I saw that feedback a shutter came down and I sent him a rather strong message and told him that under the circumstances I no longer felt obliged to keep to my word and if he wanted a refund to get on to Paypal and ask them for it.

 

I bend over backwards and he f………. me in the arse, what an ungrateful b……………..

 

So watch this space. Hopefully we will find out who is telling the truth and who is nicking the post in Melksham.

 

There is one thing certain, it wasn’t me.

 

 I don’t need to sink so low to fiddle a bloke out of TWO Pound.

 

A NOTE FROM THE EDITOR

This is a prime example of Ebay's twisted logic of withdrawing the negative and neutral feedbacks from sellers.

In their wisdom Ebay decided that a seller can only leave a positive feedback or no feedback at all which, in a case like that, clearly puts the seller into a disadvantage as he cannot retaliate and put matters right.

There is no way that a seller who has been unfairly and wrongly marked down by a buyer can put matters right despite the fact that the buyer is obviously not telling the truth.

This makes a sham of the feedback system as it blemishes the character of a seller who has behaved impeccable and within the guidelines of EBAY

So please Ebay let's be fair and let's treat both parties equally and not one sided and bring back a negative and neutral feedback option for sellers.



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