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Complaint Date 13/07/2003 |
Complaint
entered by
derek@thompson4400.fsnet.co.uk |
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All Your Complaints under one Roof |
Tell the World what went wrong and hopefully the world gets better |
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Last update 17/10/2007 |
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Complaint Date 13/07/2003 |
Complaint
entered by
derek@thompson4400.fsnet.co.uk |
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I
would like to make a formal complaint in the strongest possible way
regarding the telephone service on 13 July 2004.
I phoned the
company at approximately 10-55am with a request for a Multi sim card
only to find I had got the wrong department, the young lady passed
me through to another department which took a few minutes to answer
and that was also the wrong department. I was told once again that I
would be put through to the correct department where I was greeted
by a recorded message which told me there was a queue and to hold on
and my call would be answered.
At 11-40am
I was so annoyed I hung up.
I then
recalled Vodafone got through to the correct department and ordered
my new sim card. I then asked to be put through to the complaints
department to report their shortcomings. I was answered by a
switchboard operator who .... .... you guessed it put me on hold
where I was given the same entertaining music with the same recorded
message for another 7 minutes.
What an
absolutely disgraceful service this fine company offer.
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We sent the above complaint to
Vodafone and asked them to look into it without further delay and
they have notified us now that the complaint has been resolved
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| Update: 30th July 2004 We have just received the following e-mail from Derek: Whilst Vodafone have resolved the problem with the sim card which is much appreciated, the main problem was the impossible situation with the length of time it took to get through to the help desk. (over 45 minutes one day and over 20 minutes the second day) holding for the operators. Their call system is absolutely disgusting and when I tried to complain direct to them I was hitting a brick wall. Maybe they are using call centres all around the world which a lot of national companies seem to be using these days but I can tell you from experience with this company, it is far from a good service. I am sure I am not the only customer who has had these problems; Vodafone need to sit up and take notice. I would be interested to hear their comments |
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We agree with Derek that the service he received from Vodafone was not acceptable and we sincerely hope that Vodafone will take note of these complaints and do something about it. If a phone company can't offer a fast and efficient telephone answer service then this surely speaks for itself. |
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Complaint Status: closed
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Please share your experience with us if you have been on the receiving end of a bad service from Vodafone |
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