Complaint
entered by
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Last update 06/11/2007 |
Complaint Date 06/02/2004 |
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Complaint entered by |
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HAVING READ ONE OF YOUR LETTERS I TOO HAD A
SIMILAR COMPLAINT AGAINST SEVERN TRENT WATER & THEIR HOME SERVICE. THE
COLD WATER FEED PIPE TO MY BATHROOM SINK LEAKED. CALLED FOR HOMESERVE
WHO RESPONDED WITHIN THE HOUR {THIS BEEN 22.00}. THE PLUMBER TOOK 5MINS
TO ASSESS PROBLEM THEN LEFT SAYING SOMEONE WOULD BE BACK THE FOLLOWING
DAY {SUNDAY}. NO RETURN, MEANWHILE I AM CONSTANTLY EMPTYING A BOWL OF
WATER FROM THE LEAKING PIPE. PHONED AGAIN SUNDAY EVENING, AGAIN MONDAY
MORNING WITH THEM REPLYING 'WE WILL GET RIGHT BACK TO YOU BEFORE
10.30AM'. TUESDAY MORNING SAME REPLY AND STILL EMPTYING BOWL AFTER BOWL.
WEDNESDAY I PHONED AGAIN WITH A RESULT, THEY CAME OUT {DIFFERENT PLUMBER
THOUGH} AT 11.30 & LEFT AT 14.45 JOB COMPLETE. I DREAD TO THINK HOW
SOMEONE EITHER DISABLED OR INCAPABLE WOULD OF COPED
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It is the usual story
with these HomeServe Insurances. They sound so convincing when they
after your money and it sounds so tempting, doesn't it?
Your peace of
mind is our top priority, which is why we've teamed up with Homeserve GB Ltd. They provide a range of products and services to
help protect you from the unexpected.
One call to the
Emergency Hotline will ensure a qualified plumber will attend to put
right what’s gone wrong. The plumber will always call to let you
know what time they expect to arrive and, and if prefer, you can
arrange a more convenient time.
What more can we say - at least they did repair the leaking pipe in
the end but it most definitely was not what they promise their customers
- shame on you HomeServe GB you have failed miserably
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| Complaint Status: closed |
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