M Woottons Complaint about the managers attitude at a Lidl store

The originator of these emails clearly is a total coward and needs to learn the lessons of life that you will never achieve anything if you have not got the courage and the guts to air your concerns openly and to allow the accused party to respond. People who make anonymous accusations are the scum of the earth and do themselves no favour apart from showing everybody that they are too cowardice and too spineless to be open and frank in their criticism.
We never get involved in other peoples problems unless we are invited and approached and yes, if we have spent our time and our effort on solving other peoples problems then we do expect to be kept informed and updated
Whoever you are and whatever you want from us then all we can say to you is to have the courage of your conviction and to contact us with your address and your details and we will only be too happy to discuss these matters with you.


Copy of e-mail received from M. Wootton: Shortly after Christmas myself and Wife went to our local Lidl store as usual, and as usual we had to ask the store Manager to open the height restriction device they had installed at the entrance (my Vehicle is too tall to access their car park) Normally this isn't a problem, Normally the duty Manager was very helpful she would get the key open the height restrictor and let us in, on this particular day the usual Manager was not on duty, the Manager (Male) said he did not have a key and there was no key and never has been. We pointed out that we use this store every week and there is a key in fact it has to be opened for deliveries and I have also seen that happening on many occasions. The Manager then turned his back on us and refused to speak any further we asked for the phone number for head office on several occasions at first he continued to ignore us and eventually said he did not have it . We then left the store, my wife contacted head office that took all the details including the Managers names and promised to get back to us, to date no one has. The Manager was rude unhelpful and our perception is the Company don't want our custom, we told the person at head Office until we got an apology and assurances that the Manager had been counselled about his attitude we and our immediate family would no longer shop at any Lidl stores . The only reason the Manager responded after he turned his back on us was because a group of customers had gathered most of which could not believe his attitude. Our perception of Lidl is they do not want our custom, in addition the way we were spoken to on the day, which as I said has not been dealt with satisfactory confirms our perception. The Store address is Brocklebank road London Charlton SE7 7SX. Oddly I have looked at their Website with a view to formally complaining by E-Mail and there is no facility to this, all you get is a phone number, and of course when you phone that number all we got was lip service. Needless to say we have not shopped at any Lidl store since this incident	Editors Comment: When we received the e-mail on the left hand side from Mr. Wootton we felt that they had received a rather unsatisfactory service from Lidl and we agreed that we would publish his complaint on our website, but somehow there was a niggling thought in the back of our mind that all was not as it was painted and we decided to ask Lidl to look again at Mr. Woottons grievance before we would publish his complaint. Lidl replied by return of post and assured us that they had contacted Mrs. Wootton on the 15th January 2008 within 20 minutes of her contacting their Customer Service Line and that they matter has now been satisfactorily dealt with by their Office and that Mrs Wootton was happy with the outcome. When we passed this on to the Wootton's and when we asked Mr. Wootton to confirm that their complaint has been settled we regretfully had no response from Mr. Wootton and it was not until we applied some physiological pressure that Mr. Wootton came back to us and sent us the following e-mail. On the 15th of Jan my wife phoned Lidl and complained, she was told they would look into it and get back to her . They only got into touch with us after I wrote to you in May , they phoned my wife to say that the Manager concerned has been dismissed and that all Managers at all of their stores have been instructed that when asked by a customer they must open the height restrictors and they apologised over the phone for the inconvenience this caused us. A couple of days later we got a letter saying that we could show this letter at any Lidl store and we would get 25% off any purchases . I cannot send you the letter I do not have a scanner. Our thanks goes to Lidl who have acted swiftly and efficiently to deal with this complaint and who have accepted full responsibility for their store manager
We don’t normally publish any anonymous complaints or e-mails but, regretfully we received the following e-mails which clearly refer to the above complaint and we thought that they may be relevant to this case Message: This is one of the most spiteful sites I have seen. Admittedly you are taking up the consumer's problems, but you are very quick to complain bitterly when people don't keep you updated. It looks unprofessional to do this. traceyforster@live.co.uk (no address supplied) After hearing about your site through a friend and being recently unhappy with a level of service i have received i decided to take a look at your site. But on closer inspection i have come to relies that is is nothing but a slanders and malicious waste of time and space, ( re Mr. Woottons complaint!!!). This poor man has come to you asking for your help and all you can do is cast a shadow over this mans character and morals. Not only have you tried to make the general public think a time waster you have also branded this man a thug and to top it off you have also printed his address and email why is this? For all we know the Lidls store in question could have fired the said manager and now he will have Mr. Woottons address! traceyforster@live.co.uk (no address supplied) It seams it is yourself that has not the common courtesy to reply to my email!! i await your response
These e-mail were received before we had Mr. Wootton's response and update and before we had been told that the manager had apparently been dismissed so we can't help but wonder as to where Tracey Forster had her information from. It certainly did not come from us. We have no intention to prolong this case any further and we leave it to the viewers of this web page to make up their own mind as to who may be behind these e-mails.
Regretfully we are still getting more anonymous e-mails which clearly are from the same people and refer to the same case as they are using the same terminology and make the same spelling mistakes such as this: This is the most spitefull site I have ever come accross, I see if who ever complains does not get stay in touch you act like a spoilt child and spit your dummy out by attacting the very people who help keep this site running . For all you know the person who did not get back to you may have more pressing problems, for example the person could be in hospital or worse, no trather thasn take the morale high ground you prefere to attack people with a childish rant . here is some free advice, tell your parents before its too late, you should realy not be geting involved in other peoples problems until you have grown up . The originator of these emails clearly is a total coward and needs to learn the lessons of life that you will never achieve anything if you have not got the courage and the guts to air your concerns openly and to allow the accused party to respond. People who make anonymous accusations are the scum of the earth and do themselves no favour apart from showing everybody that they are too cowardice and too spineless to be open and frank in their criticism. We never get involved in other peoples problems unless we are invited and approached and yes, if we have spent our time and our effort on solving other peoples problems then we do expect to be kept informed and updated Whoever you are and whatever you want from us then all we can say to you is to have the courage of your conviction and to contact us with your address and your details and we will only be too happy to discuss these matters with you.