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Last update

17/10/2007

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I PAID £200-00 FOR A NYTECH DIGITAL CAMERA ON 16-10-03 AT GRANGETOWN, SUNDERLAND.

WHEN I TRIED TO USE IT,  IT WOULD NOT POWER UP. I TOOK IT BACK TO THE STORE AND THE MANAGER SAID HE COULD NOT EXCHANGE IT OR GIVE ME A REFUND.

 HE SAID THAT I HAD TO PHONE THE HELPLINE FOR NYTECH WHICH IS IN GERMANY.I PHONED THE CUSTOMERS SERVICE OF LIDL  AND TOLD THEM THE STORY AND THEY SAID IT WILL BE TEN DAYS BEFORE I RECEIVE ANY REPORT AND THAT IT WOULD TAKE ONLY 48 HOURS IF I SENT IT TO NYTECH.

I DID PHONE NYTECH AND THEY SAID SOMEONE WILL PICK IT UP AND SEND IT TO THEM. THEY TOLD ME IT WILL TAKE 10 WORKING DAYS BEFORE I RECEIVE IT. ON 11.11.03 I RECEIVED MY CAMERA BACK.

WHEN I TRIED THE CAMERA IT WOULD NOT POWER UP AGAIN. I PHONED THE CUSTOMERS SERVICE ON 14.11.03 AND ASKED FOR A REFUND AND I TOLD THEM THAT I DID NOT HAVE ANY FAITH IN THE CAMERA. THE REPLY I GOT WAS NO , THEY COULD NOT GIVE ME A REFUND AND THAT I HAD TO PHONE NYTECH AGAIN.

THEY SAID SOME ONE WILL COME FOR IT AGAIN. THEY WOULD NOT GIVE ME a REFUND AS  IT HAS TO BE REPAIRED THREE TIMES BEFORE I CAN HAVE A REFUND.

SO I HAVE PAID LIDL £200.00 FOR A CAMERA I CAN NOT USE. IT HAS TRAVELLED TO GERMANY AND BACK TO ENGLAND. STILL CAN'T USE THE CAMERA AND IT IS  GOING BACK TO GERMANY AGAIN.

LIDL HAS MADE MONEY ON THE SALE. WHAT DID I PAY FOR?

A LOAD OF PHONE CALLS,  £200 ON A LOAD OF RUBBISH OF A CAMERA AND STILL HAVE NOTHING TO TAKE PHOTOS WITH.

PLEASE CAN YOU TAKE THIS PROBLEM AND TRY TO GET ME A REFUND BACK. AS I DONT WANT ANOTHER CAMERA THANK YOU.

• We have contacted Lidl at their Head Office in London on behalf of Mr. Charlton  and we have asked them to look into the complaint  and to contact him directly with their findings.