The Complaint Shop

    All Your Complaints under one Roof

Tell the World

what went wrong

and hopefully the

world gets better

 

  

      

   

Last update

31/10/2007

Return to Index

Home

   Contacts

          

     

 

Complaint

Date

07/01/2004

Complaint

entered by

rose.burden@virgin.net
 

 
 
Wrong
Tool
 

 

 

 

 

I frequently visit and buy Lidl products from the Horley branch in Surrey . I am aware of their policy, which appears to change constantly.
Yesterday I bought a tool for my husband as a present but unfortunately I bought the wrong one he wanted
It cost г9.99. I was informed that due to change in policy (another change) I would not be entitled to refund, only if it was faulty and an in-store refund,  if article cost under г10.00. I pointed out that my purchase cost г9.99 and I had a receipt.
The Manager was extremely rude,

There was no notice stating this change. and I strongly feel that they should write their policy's on their advertising as I am sure a lot of customer would re-think about shopping at a  Lidl store.

I would really appreciate it,  if I could have my complaint dealt with and also be refunded of г9.99.

Look forward to your reply.

 
We passed the above e-mail and its enclosure to Lidl Head Office and asked them to look into this matter and contact Mrs Burden directly
Mrs Burden has now e-mailed us and confirmed that his complaint has been settled by Lidl as follows
Much much thanks for all your help, Lidl refunded my money with apologies, great I found site
Yours gratefully
Rose Burden
 

 

 

 

   

 

 Complaint Status:   closed

 
Overall Efficiency:    Click To Download satisfactory  лллл 
Respond Time    :    Click To Download satisfactory лллл
Final Outcome    :    Click To Download satisfactory лллл

Further links to Lidl complaints:

  Lidl Complaints  mad

 

 

Page up