The Complaint Shop

    All Your Complaints under one Roof

Tell the World

what went wrong

and hopefully the

world gets better

Last update

17/10/2007

Return to Index

Home

   Contacts

I purchased a WELLTECH PLL-Stereo Wireless Headphone set from LIDL's of HARLOW ESSEX on the

27th Nov last. Cost £17.99.

I tried to return this item the same day as unsuitable but the manager refused to give me my money back saying that it was not company policy to accept returned goods exceeding £10 if there was nothing wrong with them. He advised me to write to the following address if I was not satisfied :-
Customer Services
Lidl UK GMBH
Crabtree Manor North
Weston-Super-Mare
BS24 7TG

This I have done (see below) but so far have not received a reply. I would be very grateful if you could help me in this matter

Dear Sir/Madam

       Re:  WELLTECH    PLL-Stereo wireless headphones

I purchased the above headphone set from your store in STAPLE TYE HARLOW ESSEX on the 27 Nov last (copy of receipt attached). After reading the manual and without unwrapping the product I realised it was not going to function the way I expected. My wife and I have problems listening to the TV and I thought that this device would be the answer in that I would be able to listen independently of her and so have my own control over the sound level. However, it seems that the way it connects to the TV, it mutes the sound from the speakers. This point is not made clear on the outside packaging.

I explained all of this to the manager but he would not accept the goods back and return my money.  He said he would get the sack if he did, which I find difficult to believe. He suggested I write to this address stating my case if I was not satisfied.

Being a pensioner I can ill afford to waste my money on a ‘white elephant’ and hope that you can help in some way.

Most big stores give money back without quibble, I was most surprised and disappointed in this instance that your store did not.  I have been a regular customer at this branch in the past but I will be very wary of what I buy in the future if it costs more than £10, knowing that I cannot exchange it or return it as unsuitable. I must point out that items are sold packaged and the customer cannot see what he/she is buying.

I look forward to your response

 Complaint Status:   closed

Further links to Lidl complaints: