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Complaint Date 08/12/2003 |
Complaint entered by
Alicia.Patterson@rugby.gov.uk |
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Air Freshener (faulty) |
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All Your Complaints under one Roof |
Tell the World what went wrong and hopefully the world gets better |
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Last update 17/10/2007 |
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Complaint Date 08/12/2003 |
Complaint entered by
Alicia.Patterson@rugby.gov.uk |
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Air Freshener (faulty) |
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I visited the
Lidl Store in Burton On Trent around six weeks ago to complain about a
faulty air freshener, when I sprayed it, a direct jet came out and as a
result stained the curtains in the room, they will need to be dry
cleaned, I filled out a report in the shop and they said it would be
sent to head office for a compensation claim, to date I have not
received any information or correspondence from Lidl, I am doubting that
the complaint ever got as far as head office, ?? the manager in the
store gave a refund for the faulty spray and tried it out in the shop
and agreed that there was a fault. |
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We passed the above e-mail to Lidl Head Office and
asked them to re-check this matter with their manager at their Burton on
Trent store and to contact Mrs Patterson directly |
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Mrs. Patterson has now e-mailed us and confirmed
that her complaint has been settled by Lidl as follows
Thank you for your help with the
complaint, Lidl have contact us and have sent a г5 voucher and also
agreed to pay for the drycleaning.
Once
again thank you very much for your time and effort
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Complaint Status: closed
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Overall Efficiency: .gif){kind=small}
satisfactory
лллл
Respond Time
:
satisfactory лллл
Final Outcome :
satisfactory лллл |
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Further links to Lidl complaints:
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