Lidl12

The Complaint Shop

All Your Complaints under one Roof

Tell the World

what went wrong

and hopefully the

world gets better

Last update

31/10/2007

Return to Index

Home

Contacts

Complaint

Date

14/12/2003

Complaint

entered by

meler_dawes@ntlworld.com

Floor

Rug

I bought a rug from their Leicester store on 20/11/03.
When I got it home I realised it was too big.
I took the unopened rug back to store with receipt on the 22/11/03.
They refused to take it back, saying contact head office.
I reluctantly carried it back home and phoned Lidl customer Service Centre, giving them all the details that same day (only 2 days after purchase).
I've heard nothing so phoned them again one week later, 29/11/03, and I was told I should hear from them in a day or two.
It is now 2 weeks later on and I've heard nothing.
I was going to directly send them an e-mail regarding this but could not find an address - hope you fair better - Thanks.

The above complaint was again passed to Lidl who confirmed to us promptly that they would be looking into this matter and that they would contact Mr. Dawes directly.

On the 1st January 2004 we received the following e-mail from Mick Dawes:

Thank you for your help, I received a letter from them the next day, which I took to Lidl's the day after that and got my money back - you really do make a difference, thank you again & a happy new year.


Complaint Status: closed		Overall Efficiency: satisfactory «««« Respond Time : satisfactory «««« Final Outcome : satisfactory ««««
Further links to Lidl complaints: