Lidl10

The Complaint Shop

All Your Complaints under one Roof

Tell the World

what went wrong

and hopefully the

world gets better

Last update

17/10/2007

Return to Index

Home

Contacts

Complaint

Date

23/11/2003

Complaint

entered by

wlmcdougall@msn.com

Radio/Cassette

Player

I bought a portable radio/cassette/CD player earlier this year from Lidl; make Bench, price £23.99. The CD part has stopped working, so I took it back to Lidl to ask for a refund. I couldn't find the receipt, but as Lidl would have a record of when they were on sale, and in view of the fact that they were only (as far as I am aware) sold in Lidl, I did not expect anything other than an immediate refund. I was told no receipt, no refund. I asked to speak to the manager who was rather rude and refused a refund. When I asked for an address I could write to in order to express my dissatisfaction, his response was "no, it is on your receipt".

I did get an address before I left, and intend to complain, both about the refunds policy and the manager’s attitude. He was totally lacking in interpersonal skills and was very unprofessional.

Once again we contacted Lidl at their Head Office in London and asked them to look into this matter and to re-consider the decision of their branch manager which they confirmed to us promptly.

Mrs. McDougall has e-mailed us on the 5th December confirming that Lidl did contact her and that her complaint is now settled.

Just to let you know I received a cheque today from LIDL for the faulty CD player I returned.

It was a bit of a hassle, I had to find old bank statements, then fax it to Lidl, wait for a letter, take the letter and the CD player to the store, wait 20 minutes while the manager looked for the code, then wait 5 days for the cheque to arrive.

Many thanks and I like your web site.


Complaint Status: Closed		Overall Efficiency: satisfactory «««« Respond Time : satisfactory «««« Final Outcome : satisfactory ««««
Further links to Lidl complaints: