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Complaint Date 22/05/2004 |
Complaint entered by
rhonalogan@fsmail.net |
Satellite Dish |
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All Your Complaints under one Roof |
Tell the World what went wrong and hopefully the world gets better |
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Last update 31/10/2007 |
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Complaint Date 22/05/2004 |
Complaint entered by
rhonalogan@fsmail.net |
Satellite Dish |
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I purchased a mobile digital satellite dish from
the Lidl store in Blantyre. When I got it home I found that the plastic
bags containing the small parts had been opened and some of the
components had been assembled (cables stripped and fittings put on the
end of wires etc, The suction feet had also been assembled.) in addition
to this the scart socket was missing. I took the dish back to the store.
The shop assistant spoke to head office and I was promised a cheque
refund within five days. Authorization code 9201863 seq number
00975.that was on 30/4.04.i went to the store on Tuesday 18/5/04 and was
told that nobody in the store could do anything about it but the
district manger was calling in the following day and they would ask him.
I was also told that the information about cheques being issued in five
working days was incorrect they were issued ten working days after head
office received the paper work, I should receive the cheque by the end
of the week. I still had not received the cheque on Friday 21/5/04, so I
again called at the store, they repeated that they could not do anything
but the district manager was calling again tomorrow and they would get
him to phone me. I have not received a phone call (I have BT caller
display and no calls are shown). I would like help to get my cheque as
the store and the district manager are unable to do anything.
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This is
once again a prime example of the appalling Customer Service
level of Lidl UK.
We really
do not understand as to why they go out of their way to
annoy and upset their customers and it is something which
seems to apply to their UK operation only.
They seem
to struggle to find staff for their stores who understand
the need for customer care and customer relation and the UK
management of Lidl is doing very little to rectify this
situation.
Lidl in
Germany have an excellent reputation regarding customer
relations and perhaps it is time that we contact their Head
Office in Germany and find out as to why the customer in the
UK is treated differently.
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Update 8th July 2004 I used the phone number shown on your site and then had no problem getting a refund.
It almost seemed
as if they place barriers to prevent people getting refunds and only pay
those who can find their way round them. |
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Complaint Status: closed
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Further links to Lidl Complaints
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