The Complaint Shop

    All Your Complaints under one Roof

Tell the World

what went wrong

and hopefully the

world gets better

 

  

      

   

Last update

01/11/2007

Return to Index

Home

   Contacts

          

Complaint

entered by

kastanie@tiscali.co.uk

Complaint

Date

15/07/2004

Heart Rate Monitor

 £14.99
 
 

 

 

 

I bought a heart rate monitor on 07/07/2004
It did not work so I took it back next day .
The manageress agreed it did not work and offered a replacement which I refused.

Apparently she cannot refund money while she has stock, but she will exchange for goods.

The cost was £14.99 and I have a receipt.

 
 
We have told Kastanie to go back to the store and request a full refund.
Current consumer law is quite straight forward - if the item is faulty or not of merchantable quality then the consumer is entitled to a full refund
If you don't want a replacement  you do not have to accept it
 

 

 

 

 Complaint Status:   ongoing

 
Final Outcome   
Respond Time

Overall Efficiency
  

 

 

 

 

 

 link to further Lidl complaints

Page up