Last update
06/11/2007
| The Complaint Shop All Your Complaints under one Roof |
|
|
Last update 06/11/2007 |
|||
|
|
|
|
|
Homserve
(GB) Ltd |
Complaint Date 4th April 2004 |
 |
Complaint entered by jonathanskuse@hotmail.com |
|
|
Homeserve provides home
assistance, household insurance and membership services, and is the UK's
leading provider of home assistance offered on an affinity branded
basis. Core products include plumbing and drains cover, electrical
wiring cover and gas central heating cover to domestic customers
|
|
Well, once again I have been let down by your service.
Today I was to receive my annual boiler
check. Two weeks ago the date and time were arranged at 8-8.30
am on 14/4/04. Yesterday I was contacted to be informed that
the engineer would be with me at around 9am.
I took time off again to keep this
appointment and by 12.45 had to phone to see what was wrong.
The person I spoke to rang Eugene (engineer) but his phone was
off, so left a message for him to contact me and let me
know why I was being screwed over again.
You can probably guess the rest, right ?
Yes, no one called, rang, phoned, send AN
E-MAIL OR TEXT AND SO LIKE A PRATT I HAVE WASTED A WHOLE DAY
again because of you prat's who employ wastes of spaces. An
engineer did finally arrive at 2.30 but could not wait for me
for 5 minutes while I was buying milk. Can you believe the
cheek ? I had waited over 6 hours for him !
Anyway, this is the 4th or 5th time I have
been mugged by Homeserve (HA !) and its not worth it. I lose
too much time and money with you so I have cancelled my direct
debit payments for your so called cover.
I will not hesitate in not recommending
Homeserve or ServoWarm to any one I meet.
I was interested to see this website http://www.complaint-shop.co.uk/Homeserve1.htm at least I don't feel as if I have been singled out and picked on now !
Jonathan Skuse
E12 6HQ
|
| Complaint Status: closed | Overall Efficiency: |
 |
| Respond Time : |
|
|
 |
Final Outcome : |
 |
|
|
|
|---|---|