I booked a hire car to be picked up at Carcassonne Airport, and received email confirmation about the booking. The price, £333.46. This was cheaper than all main rivals hence why I chose EuropCar.
But when I got to Carcassonne Airport, the EuropCar employee said he couldn't find my booking (despite me showing him my printed email confirmation) so he made me a new booking.
There were lots of facts and figures all over the form, and he spoke very little English, so, foolishly I guess, I just signed the form and assumed it would be the same price as I was quoted. It was only when I returned my car later and had to sign for the exact amount that I discovered the final bill was £450. I complained, obviously, and he scribbled "£350" on the form, and assured me that is what I would be charged. That was obviously a lie just to save me causing a scene in the office.
I've spoke to their "customer services" department, and sent various emails, but heard nothing back. This happened in August and it's now February!
Avoid EuropCar at all costs.
It came as a
pleasant surprise to us and to Mr. Nicklin who summed it up as follows:Well, amazingly, I have now had a full refund for my original booking :-)
Thank
you for providing such an excellent service to disgruntled
customers such as myself. Without your help, I'm sure I would
have never seen the money that I lost through my dealings with
EuropCar. I chased it for months to no avail, and then when I
enlisted your help, the matter was resolved in a few weeks.
Thanks
again,
