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Dudley Metropolitan Borough Logo
Green Care
 formerly Grounds Maintenance
 
Complaint
Date
06/07/2004
 
 
 
Complaint
entered bridie.scully@wmhousing.co.uk  


 
 
Matt Williams Director of Environmental Management
 
 

 

 

My complaint may appear minor but it is causing distress to the tenants in  Highfield Crescent, Halesowen.
I have phoned Dudley council at least 6 times asking them to mow the grass in the crescent and have been promised call backs each time.
I have heard nothing and the grass has still to be cut. It looks disgraceful as it is about 3ft high & has turned to hay- it hasn't been cut at all this year.
I know one of the tenants is suffering severely from hay fever as a direct result of this and the children love playing in it-you can't even see the smaller children as the grass is so tall!!!!
This occurred last year also & by the time the council sent someone to cut it the grass had died & looked a real mess..
I don't see why I have to continually phone Dudley Council to prompt them to do their job when my council tax is paying for this service!
I am not a council tenant and I'm sure if I wanted to sell my property the state of the grass would affect prospective sales!
This morning I phoned them again and asked for the complaints dept but was told a message to them would be passed on and they would contact me. I hold out no hope for a call back!
Can you help?


We passed Mrs Scully's  complaint to the Green Care Department of the Enviromental Management Department of Dudley Council and we asked the to look into this matter without any further complaint
 

Mrs Scully came back to us shortly after with the following e-mail:

Thanks for your interest..
I don't know whether it was your involvement but when I went home yesterday, the grass had been cut !!!!!
(I am still unhappy that it took such a palaver -it looks a lot better, however grass has died so it its all dried up
THANX AGAIN!!

 


 
       Complaint Status:  closed Overall Efficiency:      
Respond Time    :        
  Final Outcome    :        
 
 
 
Further links to:
Dudley Council Complaints 
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