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The Complaint Shop
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Housing Department
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Stourbridge District Office Crown Centre Stourbridge West Midlands | |||||||||||
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| Complainants: Residents of Central Avenue Stourbridge 16th December 2002 | |||||||||||||
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Complaint: |
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| Dudley Council are the owners of 31 Central Avenue in Stourbridge,West Midlands and as such are responsible for the upkeep, repair and maintenance of this property. This particular house is in a terrible state, rubbish all over the back and front gardens and broken windows covered over with clingfilm. The property is a complete disgrace to its neighbourhood and completely degrades all the other surrounding properties. The Council informs us that they are aware of this problem and that they will be taken appropriate steps to rectify this situation. At presently, we are waiting to see what they intend to do. Update: 15/02/2003 As nothing had happened to-date, we wrote again to enquire what they had done or what they intended to do to alleviate this situation, but they replied refusing to answer our questions due, so they said, to 'current legislation'. We have written back once again asking them to reconsider their refusal or to forward this 'legislation' to us. We are still waiting as of 19th Febr. 2003 Update: 05/03/2003 We just received another letter from a Mrs.Eynon claiming that they cannot provide us with any information unless we obtain a written authorisation from the tenant. The letter continues to say that she would ask her 'Officers' to investigate and take appropriate action, but that she cannot provide specific details of any action taken. We have now written back pointing out that their Housing Department had confirmed to us that they were fully aware of the situation way back in December and we expressed our concern that the Principal Housing Manager knows nothing about it and has to ask her officers to investigate. We have never asked for a specific report on this matter and all we want to know what Dudley Council is doing to alleviate this situation which is of grave concern to the residents of Central Avenue. Update: 15/03/2003 Mrs. Eynon has once again replied without confirming that appropriate action would be taken by the Housing Management Services. All the letter said was ' the contents have been noted' Under the circumstances we have now given Dudley Council 14 days notice to inform us what actions, if any, they intend to take, failing this we will pass this matter to the media, the Chief Council Officer and the Department for Health & environment, as we consider that the rubbish and waste around the house poses a serious health problem, attracting vermin. [ see pictures of this disgraceful property] Update: 28/03/2003 We have now received yet another short and abrupt letter reply which informs us once again that the contents of our previous letter have been noted and which refers us back to their letter dated 4th March 2003 which stated previously and we quote,' I will ask my Officers to investigate and arrange to take appropriate action, if necessary. ' Considering that we were told way back in December 2002 that the Council was aware of the situation in Central Avenue we have to take this as a confirmation by the Housing Services that they do not consider it necessary to take any action and that they are happy to allow the situation to continue as it is. All they done visibly to-date is to remove the cling film and board up part of the windows. Well done - [see picture gallery] Update:05/07/2003 Nothing has been done by the Council to rectify this disgraceful condition, the windows are still boarded up and the rubbish around the house is still there. | |||||||||||||
| Complaint Status | LOngoing Complaint | ||||||||||||
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Unacceptable * Very poor ** Poor *** Acceptable ***** Good ****** Excellent ******* | ||||||||||||
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