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The Complaint Shop |
Tell the World |
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What went |
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Wrong and |
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Hopefully the |
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All Your Complaints under one Roof |
World gets |
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better |
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Texaco |
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| Daily Mail |
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Complaint is now closed - Company did respond eventually after initially ignoring all letters - see below |
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Complainant: |
dh@speckner.co.uk |
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Date |
6th December 2002 |
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Complaint: |
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The
Daily Mail ran a promotion in conjunction with Texaco to give away, free
of charge, a box of
Quality Street
sweets upon redemption of vouchers which were printed in the Mail on
consecutive days. Having collected all the vouchers necessary, my wife
tried on numerous occasions to collect the box of chocolates from our
local Texaco garage without success. All in all she went 3 times only to
be told on the last visit that they would not receive any further supplies.
I
wrote to the Daily Mail some 6 weeks ago but to-date have not had the
courtesy of a reply – perhaps I ought to write to
the Sun or the Mirror- I might have more success- or may be the Mail is too
busy at present to have a go at the Blair's, after all, its only a box of
chocolate.
The
conclusion to-date, in the absence of any response, is clearly that it is
a waste of time to collect any of the tokens printed in the Daily Mail –
don’t bother, it is just not worth the aggravation to cut out and gather any of these tokens - it might be a better
option to switch to another paper.
Update 18/02/2003
Having written again to Texaco I sent a
copy of this letter to the Daily Mail for their information and I have now
received a £5 Gift Voucher [W.H.Smith] and a CD of 'Selected Classics'
from the Mail for the 'inconvenience' caused by Texaco.
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| Complaint Status | Closed |
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Unacceptable |
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Efficiency : |
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Very poor |
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Time of Reply: |
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Poor |
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Acceptable |
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Good |
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Excellent |
****** |
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Petrol Station |
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