I have ordered a brand new Sydney 3 seater + 2 seater leather recliner sofa on 20 July 2003. Goods were delivered as promised but we found that the 3 seaters was defective. The legs of the sofa were missing so you couldn't sit properly on the sofa and the back of the leather of the sofa was scratched. I complained  immediately to the shop.

Four months gone but no positive action was taken. They just ignored my complaints. I was told that the new one will be ordered and replaced but so far nothing done. I have complained to their Managing Director's personal assistant but also in-and-out of flowing letters but no action taken.

I have given them one year to fix this problem. I found myself too patient to trust them that they will solve it for me. The payment was interest free and financed by the HFC Bank so I talked to the HFC bank and a complaint file was opened. The Bank has helped to investigate the case but so far still no action taken by Courts, Watford Branch.

I have spoken to the Trading Standards and they have given some advice for me to take action.

One year later, this case still not being solved and I doubt why people still expect Courts to provide good service to the customers.  I will never come back to Courts to buy anything in my life and I want to share this unfortunate experience with anyone I know.