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Complaint Date 03/02/2005 |
Complaint entered by Nataliecatteral@hotmail .com |
Asda Head Office Asda House Leeds |
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| The Complaint Shop All Your Complaints under one Roof |
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Last update 01/11/2007 |
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Complaint Date 03/02/2005 |
Complaint entered by Nataliecatteral@hotmail .com |
Asda Head Office Asda House Leeds |
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As you may have noticed from our Main Page we have reluctantly withdrawn our FREE HELP AND ASSISTANCE due to the fact that too many consumers have just used us for as their FREE legal advice service without ever getting back to us, updating us or thank us for our assistance. When we received the following e-mail from Natalie Catteral we relented and we contacted ASDA on her behalf as we felt sorry to learn as to what had happened to the money they received at their hospital over Christmas. This is the copy Natalie sent us: |
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I’m a nurse on an intermediate neruo rehabilitation unit. As
most of our patients are extremely long term we ensure that their Christmas
is as pleasant as possible.
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ASDA replied very quickly on the 14th Feb
2005 by e-mail and sent us a copy of the letter they sent to Natalie
Catteral
I have
recently received a letter from The Complaint Shop regarding your
experience when obtaining ASDA vouchers to purchase shopping for a
patients' Christmas party. I was very sorry to learn of your
experience in connection with this matter, and I hope you will
accept my apologies for any inconvenience or frustration this may
have caused.
At
ASDA, it is always our aim to provide an amazing level of service to
all our customers, and I am very sorry that this has not been your
experience. I agree that the level of service provided by my
colleagues here at ASDA House was, on this occasion, unacceptable.
I have
noted all the details of your complaint but it is also important
that the relevant management team are made aware of any mistakes
that have been made so that they can make sure that it does not
happen again. I have therefore discussed this incident with our
Treasury team, who have assured me that the issues will be addressed
through a series of briefing and training sessions.
Unfortunately, we are unable to explain why you did not receive the
vouchers as requested, as the cheque had been cashed. I understand
however that after speaking with one of your colleagues, Andrew
Walls has now reimbursed this amount.
Your
custom and loyalty are greatly valued and we would not want to lose
them. Thank you again for giving us this further opportunity to put
matters right and I hope our actions may help to restore your faith
in our products and services. I hope we may look forward to serving
you again soon and if I can be of any further assistance to you
please do not hesitate to get in touch with me.
Yours
sincerely
Tony
DeNunzio
President & Chief Executive Officer
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| So here it was - Yet another quick result and hopefully a happy ending. Why hopefully because you might have guessed it we have not heard a word from Natalie Catteral Just absolute silence, no confirmation that the matter has now been settled, no further contact and not a mutter of thank you for spending our time to sort out her problem. Perhaps you can now understand why we cannot and will not continue to to offer FREE help and ADVICE in the future We actually enjoyed doing it but like a faithful dog without a pat on the head and a bit of appreciation there is no point to continue this service so sadly that is the end |
| Complaint Status: CLOSED | ||
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